Refund Policy
Introduction
We are NovaBridge Tech OÜ, a legal entity registered under Estonian law with registry code 17390133 and located at Harju maakond, Tallinn, Lasnamäe linnaosa, Võру tn 11, 13612, Estonia.
NovaBridge Tech OÜ operates under the Nodomono brand through the website https://nodomono.com (“Website”, “us”, “we”, “our”, “Nodomono”).
Nodomono is an online platform offering digital gift cards and mobile top-up vouchers.
This Refund Policy explains how refunds for digital gift cards and mobile top-up products are handled, as well as outlining customer rights. By purchasing Digital Products via our Website, you acknowledge and accept all rules contained in this Refund Policy.
1. Definitions
In addition to the terms used in our Terms and Conditions, the following definitions apply:
● Digital Products – electronic gift cards, coupons, promo codes, or mobile top-up vouchers offered on the Website, delivered entirely online (via email or displayed on screen) without any physical shipment.
● Unused Digital Product – a Digital Product that has not been activated or redeemed after delivery. An unused code retains its full original value.
● Used or Activated Digital Product – a Digital Product that has been fully or partially redeemed or activated. Any unused balance may be reduced or completely consumed.
● Defective or Invalid Digital Product – a Digital Product that, at the moment of delivery, is proven unusable, incorrectly valued, non-functional, or impossible to redeem due to technical issues.
2. Legal framework
We recognize that digital items – particularly gift codes and top-up vouchers – may fall under specific legal rules regarding revocation or withdrawal. Accordingly, this Policy outlines both parties’ rights and responsibilities concerning refunds, taking into account the instant usability of Digital Products.
Consumers within the EU are entitled to a statutory 14‑Day Withdrawal (Cooling‑Off) Period, during which they may cancel an online purchase without explanation.
We act and process refunds in accordance with Estonian law, EU legislation, GDPR, and other applicable regulations.
A refund may be declined if the Digital Product has already been used or activated, unless it is shown to be defective or invalid.
When submitting a refund request, the customer must confirm that the code has not been activated – or that it has only been partially used.
Refunds may also be subject to AML/KYC requirements. If the refund amount or transaction activity raises concerns about money laundering or terrorist financing, we may temporarily suspend the process until the customer successfully completes verification.
Refunds are issued only through the same payment method originally used to make the purchase (e.g., credit card, debit card, e‑wallet). If refunding via the original method is impossible (e.g., the card has been blocked), an alternative method may be offered with mutual agreement and subject to additional documentation.
3. The types of the refunds
1. Full Refund – for example, the customer buys a €100 gift card, does not activate it, and receives the full €100 back.
2. Partial Refund – for example, the customer buys a €100 gift card, uses €30, and receives a refund of the remaining €70.
3. Replacement – if a Digital Product is invalid or defective, we may offer a replacement code instead of a monetary refund.
4. Possible reasons for request refusal
1. The Digital Product has been fully redeemed and no remaining balance exists.
2. Refund requests submitted after the 14‑day withdrawal period (or after a substantially longer period for business entities).
3. The customer knowingly agreed to immediate digital delivery and waived the right to withdraw.
4. Any fraudulent actions, misuse, or violations of our Terms and Conditions or AML/KYC Policy.
5. Technical constraints preventing partial refunds due to third‑party systems. We will inform the customer if such limitations occur.
6. The customer failed to complete mandatory verification.
7. The customer did not supply required information or documentation.
8. The customer refuses to accept the refund through the same payment method originally used.
5. Charges in relation to refund
Please be aware that your payment provider may apply fees associated with refund transfers. Such fees are typically deducted from the refund amount.
6. Refund Procedure
If you believe you are eligible for a refund, please follow the steps below:
1. Contact Customer Support:
Send an email to [email protected] with the subject “Refund Request.”
Include the following details:
• your full name or business name;
• order number or transaction ID and date of purchase;
• the reason for requesting a refund (unused code, partially used but defective, invalid code, etc.);
• supporting evidence such as screenshots, proof of purchase, or error messages.
2. Verification and Documentation:
We may require additional verification in line with our AML/KYC Policy. Verification is typically required for refunds of EUR 1,000 or more if not previously completed. We may request government‑issued identification or documents confirming ownership of the payment method. Failure to provide necessary documentation may prevent us from processing the refund. Verification is performed via authorized third‑party providers under applicable privacy rules.
3. Review and Initial Response:
We will acknowledge receipt of your request within a reasonable period (typically 3-5 business days). We may request additional clarification or documentation if needed. Every request is reviewed thoroughly using system logs, transaction data, and usage history.
4. Resolution:
After reviewing your case, we will inform you of the outcome:
• Approved Refund – you will receive instructions on how the refund will be processed.
• Replacement – for invalid or defective codes, we may issue a replacement product of equivalent value instead of a refund.
• Denied – if the request is denied, we will provide a brief explanation.
The decision is final.
If approved, refunds or replacements are generally processed within 7-14 days. Delays may occur due to third‑party processing times or additional AML/CTF checks. Thank you for your understanding.
7. Cancellation
You may cancel a purchase at any point before the payment is finalized. Likewise, you may cancel a refund request at any time before the refund transfer is completed.
8. Final provisions
We may revise or amend this Refund Policy at any time. This Policy is reviewed at least annually or earlier if regulatory or technical updates require it. Updated versions will be published on our Website with a new “Effective Date.” Customers should review it from time to time.
We will make reasonable efforts to notify you about updates, although we are not required to do so. Continued use of our Services after updates constitutes acceptance of the revised Policy.
9. Contact Information
If you have any questions regarding this Refund Policy or if you need assistance with a refund request, please contact us:
Company Name: NovaBridge Tech OÜ
Website: https://nodomono.com
Email: [email protected]